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March 2...... Italy coronavirus update

PATBROOKS69091345
over 3 years ago

I just called Road Scholar and after a 15 minute wait talked with a very rude operator 

I explained that It was the second update within a week from the CDC, NOW, etc after separate cases were confirmed in Tuscany and Sicily. “Sustained community spread” of the coronavirus was cited for this new alert. 

She said the March 22 Sicily trip was not canceled and was not considered affected by the virus. At the end of the conversation she said "Enjoy your trip"

Parents
  • over 3 years ago
    We are sorry that you had a poor experience on the phone. As you might imagine, the phones have been ringing off the hook and although that is no excuse for a curse response, it has been a challenging few weeks. The current coronavirus (COVID-19) situation is evolving daily. The safety and well-being of our participants is our top concern. Please see our website for daily updates regarding the coronavirus. Again, our apologies for your poor experience.
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  • over 3 years ago
    We are sorry that you had a poor experience on the phone. As you might imagine, the phones have been ringing off the hook and although that is no excuse for a curse response, it has been a challenging few weeks. The current coronavirus (COVID-19) situation is evolving daily. The safety and well-being of our participants is our top concern. Please see our website for daily updates regarding the coronavirus. Again, our apologies for your poor experience.
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