I'm just wondering if RS has gotten too big and is trying to handle too much. I keep running into road blocks in viewing my travel information in my RS account and contacting CHAT gets a response like "I don't know why you can't view it." This is the first time I've booked travel through RS, and it has thus far yielded several frustrations in accessing information, for example receiving IMPORTANT INFORMATION emails from registration about Travel Arrangements instructing me to go to my account, BUT THEN when there I get a message "no information is available." Repeating myself, CHAT was useless and I don't have an hour to hang on line by phone.
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