I'm just wondering if RS has gotten too big and is trying to handle too much. I keep running into road blocks in viewing my travel information in my RS account and contacting CHAT gets a response like "I don't know why you can't view it." This is the first time I've booked travel through RS, and it has thus far yielded several frustrations in accessing information, for example receiving IMPORTANT INFORMATION emails from registration about Travel Arrangements instructing me to go to my account, BUT THEN when there I get a message "no information is available." Repeating myself, CHAT was useless and I don't have an hour to hang on line by phone.
In reply to larrylobo42010500:
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In reply to carolconnorcohen080200:
Being a person who likes to handle details I have always booked my own flights and ground transportation. Mostly because I like to arrive a day or two early to do off the beaten path adventures prior to joining the group. My issues are with the RS website "upgrade". It was much easier in the previous version to do research on future trips, get advice from persons who already been on a trip you are thinking about doing and combining two trips together by date/locale. Now you have a great deal of redundancy, inability to add a state to the North America forum thus making it all the more confusing and not very useful and I have not seen RS indications of trips that can be grouped together by date/locale. I have been on multiple RS trips and have had a lot of fun adventures. I just wish they made planning them as pleasant as being on them.