Is Road Scholar Getting More Aggravating to Deal With?

I'm just wondering if RS has gotten too big and is trying to handle too much.  I keep running into road blocks in viewing my travel information in my RS account and contacting CHAT gets a response like "I don't know why you can't view it."  This is the first time I've booked travel through RS, and it has thus far yielded several frustrations in accessing information, for example receiving IMPORTANT INFORMATION emails from registration about Travel Arrangements instructing me to go to my account, BUT THEN when there I get a message "no information is available."  Repeating myself, CHAT was useless and I don't have an hour to hang on line by phone.

  • In reply to margaretboder092459:

    Hello Margaret, we have added you as a member of the discussion board for your upcoming program so you can now begin communicating with others on the trip. We hope you have a wonderful time on your adventure! ~ Your Friends at Road Scholar
  • In reply to Road Scholar:

    Why isn't this done automatically? I know how to access trip specific discussion boards from the main community page but apparently a lot of people haven't figured that out. It would be much less aggravation for everyone just to have people automatically added to discussion board when the enroll in a program instead of going through a ton of rigamarole. C'mon RS, you can do better than this.
  • Hello All,

    We wanted to take a moment to thank you for sharing feedback on your experiences with our website and discussion boards. The recommendations, comments, and technical issues that our participants share with us are consistently reviewed, and we are doing our best to improve the functionality and user experience of our boards. We understand that some of our participants have encountered difficulty when attempting to access specific trip boards, and are working hard to resolve the issue permanently.

    When our new website launched, we re-organized the boards to include threads for both the program and date level. The latter is intended to give the group an opportunity to connect before and after a program departs, therefore is only accessible through the My Account page after enrollment in the specific date is completed. The program-level, and general boards, are accessible to all members of our community.

    We apologize for the inconveniences you have experienced, but rest assured we are working every day to improve your experience – so please, don’t hesitate to keep the feedback coming. We are always listening!

    All the best,
    Your Friends at Road Scholar
  • In reply to larrylobo42010500:

    Yes I agree I just tried for my Cuba trip and received the same message.
  • In reply to blikeu011935:

    RS, please spend the extra 50 cents/hour on an IT team that can actually FIX this problem. I understand it's bit like re-ordering the Universe, but the system as it stands is utterly worthless. Fix it or eliminate it altogether.