I was unclear on the 2 categories of flight bookings offered by RS: Using Gateway city or custom. Gateway option is using a consolidator; happened to me with Collette and had ridiculous flight times and too many airports involved with long layovers. They get cheaper rates using less busy airports. Custom option will cost extra but you have to pay for it first, then see what they arrange for you. It takes time, and the whole system is rather a nuddle, but I book my own. On one RS trip met a couple from Georgia whose route to Burlington VT went from Atlanta over Chicago! That scared me off using RS.