Cancellation of June trips

I have reservations to take my 16 year old granddaughter to Paris in June. This is my first experience with Road Scholar, having heard only great things. I have been extremely disappointed with the way the potential cancellation of trips has been handled. I have made 4 phone calls to their office and, with each representative, have received a different answer. I was even told by one that they “would really like it if I paid my balance because the company needs the money”! What? Is it all about them? Last week I was told I would be receiving an email this week with the decision about June trips. Nothing! This experience leads me to question my decision about going on the trip....whenever it may be. Thoughts?

Parents

TravelHound over 3 years ago

It's hard to judge any company in this unusual circumstance. I had programs canceled in the past and also due to COVID-19. All I can say is having a vacation canceled is not the worst thing in the world.

I have rebooked for 3/2021 and have a trip booked for 10/2020. If RS cancels I will deal with that when it comes along. If not, I always buy AON insurance so I have options.

If you buy the AON insurance you can cancel for any reason pretty close to the date of your program. You get a program credit, airfare is not covered and you don't get a refund of your insurance. You have to file a claim with AON.

If you wait until RS cancels a program you get a refund of program and insurance, airfare is covered. You do NOT have to file a claim with AON.

RS has always been good to me on going thru the cancellation process. I hope this helps. Check out the Practical Information link for more detailed information.
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TravelHound over 3 years ago

It's hard to judge any company in this unusual circumstance. I had programs canceled in the past and also due to COVID-19. All I can say is having a vacation canceled is not the worst thing in the world.

I have rebooked for 3/2021 and have a trip booked for 10/2020. If RS cancels I will deal with that when it comes along. If not, I always buy AON insurance so I have options.

If you buy the AON insurance you can cancel for any reason pretty close to the date of your program. You get a program credit, airfare is not covered and you don't get a refund of your insurance. You have to file a claim with AON.

If you wait until RS cancels a program you get a refund of program and insurance, airfare is covered. You do NOT have to file a claim with AON.

RS has always been good to me on going thru the cancellation process. I hope this helps. Check out the Practical Information link for more detailed information.
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