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Cancellation of June trips
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Cancellation of June trips
sslatts507021451
over 2 years ago
I have reservations to take my 16 year old granddaughter to Paris in June. This is my first experience with Road Scholar, having heard only great things. I have been extremely disappointed with the way the potential cancellation of trips has been handled. I have made 4 phone calls to their office and, with each representative, have received a different answer. I was even told by one that they “would really like it if I paid my balance because the company needs the money”! What? Is it all about them? Last week I was told I would be receiving an email this week with the decision about June trips. Nothing! This experience leads me to question my decision about going on the trip....whenever it may be. Thoughts?
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Road Scholar
over 2 years ago
We know that you are looking ahead to the possible suspension of your program. Please know that we are looking ahead too, and will provide answers as soon as we can. When we have news to share, we will contact you immediately. We are sorry that this process is taking more time than you were led to believe and we appreciate your understanding and patience during this challenging time. Best, Rachel
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Road Scholar
over 2 years ago
We know that you are looking ahead to the possible suspension of your program. Please know that we are looking ahead too, and will provide answers as soon as we can. When we have news to share, we will contact you immediately. We are sorry that this process is taking more time than you were led to believe and we appreciate your understanding and patience during this challenging time. Best, Rachel
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