Cancellation of June trips

I have reservations to take my 16 year old granddaughter to Paris in June. This is my first experience with Road Scholar, having heard only great things. I have been extremely disappointed with the way the potential cancellation of trips has been handled. I have made 4 phone calls to their office and, with each representative, have received a different answer. I was even told by one that they “would really like it if I paid my balance because the company needs the money”! What? Is it all about them? Last week I was told I would be receiving an email this week with the decision about June trips. Nothing! This experience leads me to question my decision about going on the trip....whenever it may be. Thoughts?