We were scheduled for January 2021 trip to Yellowstone. I called to cancel and get refund, but was told that since we purchased before refund policy went into effect, the policy does not apply to us. When asked if I would get refund if RS cancels, I was told "no" since they have already cancelled us. When asked if I can get void the cancellation, I was told "no". So here we are penalized by being diligent enough to book booking early (as suggested on web site) and by saying we intend to cancel. It seems like RS recognizes there is a covid problem but does not want to apply the solution equitably. Not reputable or responsible behavior in our view.
RubinHLandau@gmail.com
If RS canceled program, you absolutely should get a refund of your program and if you paid for it, your insurance as well. Plus any airfare fees up to $300 for independently purchased airfare.
If you cancel…
This is not good. Since you are 6 months out, do you mind sharing how much money you lost?
In general I am wondering about winter trips to Yellowstone anyway. I post frequently on the Trip Advisor Yellowstone forum and have been 3 times in winter so am familiar with the snow coaches used for transportation into the parks. There is NO WAY you can social distance on those coaches. A person can wear a mask and TBH the times I have gone I wore a full face balaclava for all the time I was outdoors anyway. I did not go on a snow coach but was on a snowmobile.
I predict the next email you'll get from Road Scholar will be asking you to set up some kind of crowdfunding fund raiser.
~Pam