We were scheduled for January 2021 trip to Yellowstone. I called to cancel and get refund, but was told that since we purchased before refund policy went into effect, the policy does not apply to us. When asked if I would get refund if RS cancels, I was told "no" since they have already cancelled us. When asked if I can get void the cancellation, I was told "no". So here we are penalized by being diligent enough to book booking early (as suggested on web site) and by saying we intend to cancel. It seems like RS recognizes there is a covid problem but does not want to apply the solution equitably. Not reputable or responsible behavior in our view.
If RS canceled program, you absolutely should get a refund of your program and if you paid for it, your insurance as well. Plus any airfare fees up to $300 for independently purchased airfare.
If you cancel…
Hello Rubin, Participants that enroll prior to June 18, 2020 are not eligible for our risk-free booking policy and cancellation fees listed in your enrollment packet do apply if you did not purchase the Trip Protection Plan. However, after speaking with our team, we did apply a credit for the full $500 cancellation fee on your Road Scholar account and extended the expiration date until October 21, 2020 in order to give you plenty of time to find an alternative program or date. You can locate this credit under your My Account portal on our website. Sincerely, Kirsten