I am taking Winter in Portugal: The Colorful Island Culture of Madeira in February. I log onto my Road Scholar account but am totally unable to "Provide Personal Information" or "Indicate Your Preferences." When I click on those links, I get the message "You've hit a bump in the road". I have been trying to indicate my food restrictions, bed preference, and other information for two weeks now (ever since you did away with your Participant Information Form). Have tried on 3 different devices (my laptop, my iPad, and my iPod) and keep getting the message "You've hit a bump in the road' on each one. If you cannot get this problem fixed, please send me a paper copy of the old Participant Information Form so that I can fill in my necessary requirements.
More than a month since it’s been reported to Road Scholar, the Personal Info and Preference forms are still not working for me either even though Road Scholar tech is aware of it and is supposedly working on it. Methinks they need to pay some web professionals to get this issue sorted out properly. For my upcoming Winter in Madeira program I had to fill out a paper form and I’m beginning to wonder if I will have to do that for the 7 other RS programs in which I am registered for this year. I don’t know if this is happening with everybody, but I feel like some kind of stepchild even though I have taken over 100 RS programs.
Please let me know when they’ve fixed it so that I can check whether mine has been fixed as well. In the meantime RS just cancelled my Signature City San Francisco program from May 28-June 2. That’s my 4th one to be cancelled for this year. Do I cry or what?