I am taking Winter in Portugal: The Colorful Island Culture of Madeira in February. I log onto my Road Scholar account but am totally unable to "Provide Personal Information" or "Indicate Your Preferences." When I click on those links, I get the message "You've hit a bump in the road". I have been trying to indicate my food restrictions, bed preference, and other information for two weeks now (ever since you did away with your Participant Information Form). Have tried on 3 different devices (my laptop, my iPad, and my iPod) and keep getting the message "You've hit a bump in the road' on each one. If you cannot get this problem fixed, please send me a paper copy of the old Participant Information Form so that I can fill in my necessary requirements.
Please let me know when they’ve fixed it so that I can check whether mine has been fixed as well. In the meantime RS just cancelled my Signature City San Francisco program from May 28-June 2. That’s my 4th one to be cancelled for this year. Do I cry or what?
1/25/2020 PM *** It's NOT working again this afternoon *** BUMP IN THE ROAD IS BACK ***
1/25/2020 AM *** It's working again this morning ***
Guess who's back? Bump In The Road. I can't get into UPCOMING PROGRAMS. I have logged out, cleared cache and logged back in.
Every time I have to do this I have to go thru two step authentication to log on to all the other sites I had open.
I still have Bump in the Road for "Personal Information" and still cannot access "Indicate Personal Preferences." Plus several other tech issues. RS's tech department is not getting back to me.
I hate to ask did you try this? Log out of your RS account. Then clear your search history aka clear your cache. Log out of your browser (I use Chrome). Wait a few minutes or restart your computer. Log back into your browser. Log back into RS. Can you now get to anything?
I also just noticed what time zone is this forum in? I am on EST and time I sent this was 8:39 am. Showing as 1:39 PM?