Unable to access "Personal Information" and "Your Preferences" in my RS account

In reply to TravelHound:

On iPad Mini 5(using Safari):
1. When I login it does not give me the option of staying signed in
2. I can get to UPCOMING TRIPS
- my correct itinerary shows
3. I updated previous fields I could not update on Lenovo Desktop using Chrome & Windows 10 Home.
4. I logged out of MY ACCOUNT and logged back in and Room Requirements now saved

on iPad mini 5(using Google Chrome):
1. When I login it does not give me the option of staying signed in
2. I can get to UPCOMING TRIPS
- my correct itinerary shows
3. Room Requirements still showing as saved.

On iPad see this on YouTubewww.youtube.com/watch

All your open windows will show up, you may be using up too much memory with all the open apps.

See if that works. If you want to take this offline you can send friend request.

In reply to TravelHound:

I don’t have any open apps. Will see if the latest OS version of iPad at the Apple Store makes any difference and will get back to you tomorrow.

In reply to adagreen012059:

May the force be with you. Good luck @Apple.

In reply to adagreen012059:

The simple fact is no one should have to go through so many steps or loops to use the RS website. It is a matter of good service. By the way, many people have been having trouble with technical issues while accessing the RS website, not just now but for several years. I don't know why RS won't hire better tech people and create a website that is easy to navigate. If you do meet with the RS tech people and have answers, please post them for everyone to see. We will all be so grateful.

In reply to TravelHound:

Hi again Travel Hound, I went to the Apple Store near me this afternoon and tried out their latest iPad OS 13.3. The good news is that on the Road Scholar website when I click on any of the categories under Collections, ALL programs appear, not just the first nine. So that issue is definitely a problem with my old iPad running on OS 10.3.3. The bad news is that when I logged onto my Road Scholar account on Apple's latest iPad, I still got Bump in the Road for Personal Info. So that is definitely a problem on Road Scholar's end, not mine. I plan on going back to the Apple Store tomorrow morning to buy a new iPad (the store was too busy today). But I will still need to get in touch with RS IT about the Bump in the Road stuff because no new iPad in the world is going to solve that.

In reply to adagreen012059:

Glad that worked.  Oddly on my iPad mini, running 13.3, shows only 9 programs.  There must be a setting somewhere that needs to be reset.  Just got the iPad so can call Apple tech support.

I am also getting Bump In The Road again.  There has to be a setting in the program that is not being cleared if you are a heavy user of the website.  The error comes and goes.

In reply to adagreen012059:

Oddly enough my iPad, lastest device, IOS 13.3 was only returning 9 as well. There is a permanent setting on Safari REQUEST DESKTOP WEBSITE. When I turned that on it returned all the programs for COLLECTIONS.  www.macrumors.com/.../

Chrome does not have a permanent setting.  When you open site and it returns limited content, you have to select the three dots on upper right of screen, scroll down to Request Desktop Site and all programs will show.

For all other browsers, https://www.techbout.com/request-desktop-version-website-android-phone-17720/

Re Bump In The Road:

Lenovo Laptop running Windows 10 Home:
Chrome still gets error, Internet Explorer works, Safari loops back to login

iPad running IOS 13.3
Chrome works, Internet Explorer (not available on IOS), Safari works

In reply to TravelHound:

I just purchased a new iPad OS 13.3. The problem with Road Scholar Collections showing only the first 9 programs in any given category is resolved. It is showing ALL programs on my brand new iPad (which I checked out in the Apple Store before I left), my 3-week old iPod, and my old Toshiba laptop (which runs on Chrome). However, when I log into my Road Scholar account, I still cannot access the Personal Information form or Preferences on any of these devices. Coincidentally, 5 minutes after I returned home from the Apple Store, a representative from Road Scholar called me. She is aware of the Bump in the Road problem and said that other Road Scholars are reporting the same. She said that Road Scholar’s Tech department is working on it, but she cannot give me a timeframe as to when it will be fixed. She said she will let me know when it is. I will post on this forum as soon as I am able to access my Personal Information and Preferences. In the meantime I will not hold my breadth. This is a classic example of something that was rolled out before it was ready for prime time.

In reply to adagreen012059:

My word...you two are my "tech idols", lol!!

Adagreen - did you mention to the RS person there have been several discussions on this on the forum? Just wondering if the entire company is aware we are discussing it, among other subjects, and are not happy.

~Pam

In reply to PamInIdaho:

Hi Pam, no I didn’t mention the discussions on this forum to the RS person I spoke to today because I automatically assumed that RS reads every single message on this discussion board. Every day spambots post irrelevant messages in the general discussion group about how to apply for visas to countries that RS doesn’t even go to (i.e. Nigeria and Bangladesh) and every day the RS moderator has to delete them.

In reply to adagreen012059:

I wondered if the spambot removal was an "auto" thing if enough people clicked on the "Report as abusive" button.

~Pam

In reply to adagreen012059:

Hello fellow RS participants. Are you experiencing the same issues as I?

Bump In The Road when trying to access your Upcoming Programs? I was on website yesterday with no issues; now I am getting the error again this morning. I am using a Lenovo laptop running Windows 10 Home and Google Chrome is my browser.

Sure hope it's up and running soon :-)

In reply to TravelHound:

RS's road is the bumpiest in the world! Yes, I experienced the same thing but when I switched to Firefox (instead of Safari), I did not encounter the same problem. Give it a try but let them know that this problem is occurring.

I too was having trouble accessing my information. I called RS and left a message. It was returned the next day by Sebastian. While I normally use Safari, he had me try Firefox and I was able to get into my account. That was yesterday (Feb. 4). Today, I tried accessing through Safari, as it's my preferred search engine and had no problems. So glad all is fixed.

In reply to scorleybrink2123159:

I am still not able to access using Google Chrome. I now keep two browsers. Chrome and Internet Explorer so I can access my RS account.