We were double charged one week ago for our trip to Europe to the tune of over $9600 and I am unable to get RS to refund my checking account yet. They actually contacted me and apologized 7 days ago. I contacted the Call Center yesterday and spoke to Andrew. He said it would take up to a week. Today I talked to Joe then Michael in the Call Center and one of them said it would take up to seven days after the e-check cleared. The e-check cleared last week. I've had trouble before with RS and refunds in the past. The Call Center is unable to contact anyone in Accounting and only reads what the "computer system" tells them.
Their trips are great but the payment system is lousy.