My trip was cancelled by Road Scholars and for now I am letting them keep my deposit. It looks like it may be some time before we can travel without being quarantined. If Road Scholars goes bankrupt will we lose our deposit or are they kept in escrow?
I just received a call today and was told that my May trip was cancelled. I asked for a refund. The fellow told me he didn't think I could get a cash refund since my $1000. was from a voucher given to…
In 2019, when I first called RS, I was told I would never lose my money.
In 2020 I was told that the Costa Rica trip was going to be cancelled. I said more money was due, I did not want to put any more…
Dear Steve, Road Scholar has always put participants first, and that has never changed during economic crises. Our network of program providers and vendors worldwide have made operational changes in consideration of the current world environment. Because of these moves and Road Scholar’s own financial reserves, we will remain positioned to treat participants honorably and fairly just as we always have. The organization is financially sound at this time and we look forward to serving our participants for many years to come. We are operating programs online for participants to take advantage of, as most are quarantining. You can check those and our Virtual Lectures out in our Virtual Campus here: https://www.roadscholar.org/virtual-campus/. If you have any further questions, please do not hesitate to email us at email@example.com! Warmly, Adrienne
I just received a call today and was told that my May trip was cancelled. I asked for a refund. The fellow told me he didn't think I could get a cash refund since my $1000. was from a voucher given to me from another trip THEY cancelled a year ago. HE SAID HE WILL CREATE A CASE FILE THAT WOULD GO TO THOSE IN CHARGE.
They've gain interest on my $1000. for a year and now they want to keep it longer. Any suggestions on how to get A CASH REFUND?
I posted on your other thread a link to the verbiage on the RS website saying if they cancel a program they will refund your money. You took the voucher in good faith. Now they have cancelled a 2nd program they should act in good faith to you.
For anyone else reading this down the line, your back up position is to contact the Massachusetts Attorney General's office and file a complaint. I'm told Massachusetts (where the RS home office is located) has strong consumer protection laws and requires a refund when a tour company cancels a tour.
On the Trip Advisor forums other posters have also recommended consumers contact Elliott.org which I think is a consumer watchdog/advocacy organization.
Hello, I've reviewed the account and found that the $1,000 voucher applied to the May 2021 program was given because of a participant-elective cancellation during the no-fee transfer period for a program in 2020 (i.e. the enrollment was cancelled due to participant request before we suspended the program). We are researching what will happen with the voucher because of the May 2021 suspended program. We will get back to you via email. Warmly, Melissa W.
In 2020 I was told that the Costa Rica trip was going to be cancelled. I said more money was due, I did not want to put any more money down...was told that I could cancel now and my money would still be good. When I called again, I was told the voucher would be held for another trip. I called many times. Didn't know what to do.
When i received the call a week ago, I was told there would be a case file opened and they would get back to me.. I've not hear anything since. Do I need to file something with the attorney general office as was suggested? Or do I need to contact legal aid in order to get my money?
I trusted RS...they were responsive when I asked about trips...but when I asked for my money back???
I'm still teaching part-time on line. Teachers I've spoken to said they thought RS was a solid outfit and can't believe RS could be so nasty.