I just received a call today and was told that my May trip was cancelled. I asked for a refund. The fellow told me he didn't think I could get a cash refund since my $1000. was from a voucher given to me from another trip THEY cancelled a year ago. A year ago I received mixed messages from different people. Was kept on hold several times and finally I agreed to put my $1000. in a voucher for a different trip.
THE MAN FROM RS WHO CALLED TODAY SAID HE DIDN'T HAVE THE AUTHORITY TO GIVE REFUNDS. HE WILL CREATE A CASE FILE THAT WOULD GO TO THOSE IN CHARGE.
They've gain interest on my $1000. for a year and now they want to keep it longer. Any suggestions on how to get a CASH REFUND?
RS feel like a multi-million dollar corporation and not a non-profit. I hope I'm wrong.
Their corporate office is located in Massachusetts. I believe from reading other travel forums that the Consumer Laws in Massachusetts require them to refund money for trips they cancel. You can contact…
Thanks! Our first trip was to costa rica with grandkids. The second was Ashville gardens. We didn't buy trip insurance for either.
I called them today. they (Caroline) said they are going to check phone calls to see where I was told that my money is refundable. Hopefully they will find the right one.
I also received an email asking…
Their corporate office is located in Massachusetts. I believe from reading other travel forums that the Consumer Laws in Massachusetts require them to refund money for trips they cancel. You can contact the Massachusetts Attorney General's office with a complaint which you can do online.
In the past I've had issues with office staff not being well-trained so DO follow this up.
Just curious...where was your trip to? US or International?
Let us know how this works out.
I've done a bunch of programs but I'm not really happy with how they have responded during this pandemic. They did step up last spring and start refunds when people asked for them but it seems like staff is undertrained and uninformed on the process and the laws of MA. I totally understand it is hard on a business but they also have to adhere to the law. I've got 3 programs booked between now and May 2022 so there should be enough money to process your refund, lol!!
I don't usually buy Trip Insurance until I make my final payment. Dumb to pay $650 for insurance when my deposit is $250.
Sorry to post another reply but a friend reminded me of the verbiage on the Road Scholar site regarding cancellations. It says:
"What happens if Road Scholar cancels a program?
Very rarely, we may need to cancel your program prior to departure. If we do, we’ll notify you as far in advance as possible, and you’ll get a full refund on the cost of your Road Scholar program payment, or you can transfer your money to another program. If you incur penalties for canceling or changing transportation arrangements, we’ll help defray those costs by giving you a Road Scholar voucher, up to a maximum value of $300, which you can use toward the cost of your next Road Scholar program."
It's under Practical Information/Money Matters at this link:
How could Staff members NOT be informed on the refund policy?
I also received an email asking to recommend a friend to RS and I might win $500.
In good faith, I could not recommend RS to anyone right now.