I just received a call today and was told that my May trip was cancelled. I asked for a refund. The fellow told me he didn't think I could get a cash refund since my $1000. was from a voucher given to me from another trip THEY cancelled a year ago. A year ago I received mixed messages from different people. Was kept on hold several times and finally I agreed to put my $1000. in a voucher for a different trip.
THE MAN FROM RS WHO CALLED TODAY SAID HE DIDN'T HAVE THE AUTHORITY TO GIVE REFUNDS. HE WILL CREATE A CASE FILE THAT WOULD GO TO THOSE IN CHARGE.
They've gain interest on my $1000. for a year and now they want to keep it longer. Any suggestions on how to get a CASH REFUND?
RS feel like a multi-million dollar corporation and not a non-profit. I hope I'm wrong.
Their corporate office is located in Massachusetts. I believe from reading other travel forums that the Consumer Laws in Massachusetts require them to refund money for trips they cancel. You can contact…
Thanks! Our first trip was to costa rica with grandkids. The second was Ashville gardens. We didn't buy trip insurance for either.
I called them today. they (Caroline) said they are going to check phone calls to see where I was told that my money is refundable. Hopefully they will find the right one.
I also received an email asking…
Dear Mary Anne, I've reviewed your account and see a supervisor is working on your request and will be in contact with you directly as soon as they've completed their investigation into the issue. Warmly, Adrienne
They are saying I can't get my cask back ..only voucher. It seems they can only find files that have the answers they want. ..My advice to everyone...start writing down the names/dates of people from rs you talk to. If I did that I could now prove they said that I could get cash back...I never should have trusted RS. I listened to the recording of Mr. Moses. Pres. of RS - sad RS doesn't practice what they preach. Spoke with Attorney Gen office today. Will be filing a complaint with them as well as the Kellogg Foundation...maybe they can help me get back my $1,000.
Dear Mary Anne, I see a supervisor has already reached out to you. In their review, you cancelled a program while it was still scheduled to run, which means you were subject to the cancel/transfer fees. In cases like this, we're not able to provide a cash refund, which is what you were told at that time. You were still able to use your deposit toward another program, taking advantage of the free transfer period and re-enrollment voucher that was provided when you cancelled the first enrollment. This voucher has been re-issued to your account and you can apply it to a future program. We're sorry you feel that this is inadequate, but it is our policy regarding vouchers. Sincerely, Adrienne