I just received a call today and was told that my May trip was cancelled. I asked for a refund. The fellow told me he didn't think I could get a cash refund since my $1000. was from a voucher given to me from another trip THEY cancelled a year ago. A year ago I received mixed messages from different people. Was kept on hold several times and finally I agreed to put my $1000. in a voucher for a different trip.
THE MAN FROM RS WHO CALLED TODAY SAID HE DIDN'T HAVE THE AUTHORITY TO GIVE REFUNDS. HE WILL CREATE A CASE FILE THAT WOULD GO TO THOSE IN CHARGE.
They've gain interest on my $1000. for a year and now they want to keep it longer. Any suggestions on how to get a CASH REFUND?
RS feel like a multi-million dollar corporation and not a non-profit. I hope I'm wrong.
Their corporate office is located in Massachusetts. I believe from reading other travel forums that the Consumer Laws in Massachusetts require them to refund money for trips they cancel. You can contact…
Thanks! Our first trip was to costa rica with grandkids. The second was Ashville gardens. We didn't buy trip insurance for either.
I called them today. they (Caroline) said they are going to check phone calls to see where I was told that my money is refundable. Hopefully they will find the right one.
I also received an email asking…
I filled a claim for trip cancellation August 4, 2022 and it is still not even under review. AON tells me to be patient. Well it's at least $5000 of my money RS has. Next step file a complaint with Massachusetts Dept of Financial services. What else can I do, other than picket the RS offices?
You can also contact the Insurance Commissioner for your state and ask them to intervene (unless you live in MA and that's what you are doing above, lol.). You're looking at almost 4 months to process this claim. I understand they are busy but seriously, they should stop selling policies for a while if they can't service them. Put everyone in the company on processing claims including the CEO. Same complaints from others traveling with different companies who also use AON.
There are a couple of RS Facebook pages where there are actually RS staff members who respond to issues. If you do FB take a look at Friends of Road Scholar and Women of Road Scholar. I understand being short-staffed but apparently they have abandoned this discussion forum except for posting pages for new online programs.
~Pam